1. Introduction These General Conditions of Sale (hereinafter referred to as "General Conditions"), exclusively regulate the contractual relations between the customers of the Arte Cottosrl.com site (hereinafter referred to as "Customers") and the seller ArteCottosrl.com, belonging to the company Arte Cotto s.r.l. , with registered office in Via Palo, 18, 95041 Caltagirone (CT) - Italy, with VAT number 04892820871 These General Conditions are the only ones that can be applied and replace all other conditions, except for preliminary, express and written exceptions. Arte Cotto srl may be obliged to modify some of these provisions; Customers are therefore advised to read the General Conditions each time they visit the ArteCottosrl.com site (hereinafter referred to as "the Site"). These changes are enforceable starting from the putting online and are not applicable to contracts stipulated prior to it. Each purchase on the Site is subject to the General Conditions of Sale applicable on the date of the order. Arte Cotto srl trusts that, once the order has been validated, the Customers have read and accepted the General Conditions of Sale without reservation. Customers undertake to comply with the General Conditions and the Terms of Use detailed on the same.

2. Place an order To place an order on the Site, Customers have 2 different ways: - via the Internet on the Website: www.artecottosrl.com 24 hours a day and 7 days a week - by phone at 0933335655 (National rate) from Monday to Friday from 10:00 to 13:00 and from 16:00 to 19:00 The online ordering process consists of five (5) successive steps. Once the choice has been made (adding the products to the cart) and the basket has been validated (go to the checkout), Customers must: 1 - identify yourself (billing data with VAT number and / or Tax Code) 2 - choose the shipping address 3 - choose the shipping method 4 - choose the payment method 5 - check the order (order summary) and confirm by clicking on "send order". By sending the order it is understood that the general conditions of sale have been accepted, the customer will receive an email with the summary of the order. Sending the order IS NOT BINDING. The customer will be contacted to determine, if not indicated, shipping method and address, shipping costs and payment method. After confirming the order, the Customers must proceed with the balance of the order, which will firmly and definitively formalize the sales contract that binds them to Arte Cotto srl.

3. Product information Arte Cotto srl pays particular attention to the publication of information relating to the essential characteristics of the products through technical data sheets and through illustrative photographs of the products, within the limits of the technique and in compliance with the best standards of the market.

4. Prices The sales prices indicated on the Site are expressed in euros (€) and include VAT but do not include delivery costs. Delivery costs are always charged to the Customers and are invoiced at the end of the order as a supplement to the products selected or agreed upon after sending the order directly with the Customer. The prices indicated on the Site are also expressed, for countries belonging to the European Community, in the national currency, without this having a commercial value. The list price is in euros and is systematically indicated clearly before sending the order, any discounts are valid only for online purchases. Arte Cotto srl reserves the right to change prices at any time, but equally undertakes to apply the prices indicated on the Site at the time the order is sent. In case of display of a wrong and / or manifestly negligible price, for any reason (computer bug, manual error, technical error ...), the order will be canceled, even in the case of initial validation.

5. Availability Customer orders are fulfilled within the limits of the quantity of products available. In the event that the ordered product is not available, Arte Cotto srl undertakes to contact the Customers via e-mail within 15 days from the date of the order to inform them of the time required for the delivery of the ordered product. In the event that only some of the products ordered are not available, Arte Cotto srl undertakes to ship the available products immediately. In the event that the unavailability of the product is due to a definitive stop of its production by the manufacturer, Arte Cotto srl will offer the customer a product of equivalent quality and price. In case of refusal by the customer, Arte Cotto srl will refund (if payment has already been made) of the unavailable product. 6. Delivery methods The products purchased on the Site can be delivered throughout Italy, including the islands. In the event that the Customers wish to have the products delivered