Conditions of Use

Terms and Conditions
1. Introduction
These Conditions of Sale (hereinafter referred to as "General Conditions") govern the contractual relations between the only customers of the site (hereafter referred to as "Customer") and the seller, belonging to the company ArteCotto Ltd. , With headquarters in Via Palo, 18, 95041 Caltagirone (CT) - Italy, with VAT 04892820871 These General Conditions are the only ones to be applied and replace all other conditions, except in the case of express written consent. ArteCotto Inc. may be under an obligation to change some of these provisions, so we recommend customers to read the Terms each visit the site (hereinafter the "Site"). These amendments are binding from the start line and do not apply to contracts concluded before that decision. Every purchase on the Site is subject to the Terms and Conditions applicable to the date of order. ArteCotto Ltd. is confident that, once validated the order, the Customer has read and unconditionally accepted the General Conditions of Sale.Customers agree to comply with the Terms and Conditions of Use detailed on it.
2. Execute an order
To place an order on the Site Customers have 2 different ways:
- Internet Site: 24 hours of 24 and 7 days out of 7;
- By telephone on 09331962383 (national rate) Monday to Friday from 10:00 to 13:00 and from 16:00 to 19:00.
The online order process consists of five (5) stages. Once the choice is made (by adding products to the cart) and validated the trash (check out), customers should:
1 - identify (billing VAT and Tax Code);
2 - choose a shipping address;
3 - choose the shipping method;
4 - choose the method of payment;
5 - Check your order (Order Summary) and confirm clicking on "send order".
With the 'sending the order so you want to accept the general terms of sale, the customer will receive an email with your order summary. The dispatch of NO 'CHALLENGING. The customer will be contacted to determine, if not given, method and shipping address, shipping and payment method. After confirming the order, customers should go to the balance of the order, that will formalize in a firm and final sales contract which binds them to ArteCotto srl.
3. Product Information
ArteCotto Ltd. pays special attention to the publication of information concerning the essential characteristics of the products by using sheets and photographs illustrating the products, within the limits of technology and in compliance with the highest standards within the market.
4. Prices
The prices listed on the site are expressed in euros (€) and include VAT but exclude delivery charges. Delivery costs are the responsibility of the customer and are billed at the end of the order in addition to the selected products or agreed after sending the order directly with the customer. The prices are also expressed on the Site, for countries outside the European Community, national currency, without this having a commercial value. The list price is in euro and systematically stated clearly before sending the order. ArteCotto Inc. reserves the right to change prices at any time, but is equally committed to apply the prices indicated on the Site at the time of order. If you receive an incorrect price and / or manifestly ridiculous for any reason (computer bug, error manual, technical error ...), the order will be canceled, even if the initial validation.
5. Availability
Customer orders are fulfilled within the limits of the amount of products available.In the event that the product ordered is unavailable, ArteCotto Ltd will contact customers by e-mail within 15 days from order date to inform them of the time required for delivery of products ordered. In the case where only some of the products ordered are not available, ArteCotto Inc. is committed to ship products immediately available. In the event of the unavailability of the product is due to a permanent cessation of production by the same manufacturer, ArteCotto Ltd. will propose to the customer a product of equivalent quality and price. In case of refusal by the customer, ArteCotto Ltd. will reimburse (if you have already paid) of the product unavailable.
6. Mode of delivery
Products purchased on the Site can be delivered throughout Italy, including the islands. In the case customers want to deliver the products ordered in a foreign country should contact us to arrange the transport costs. ArteCotto Ltd. does not deliver to post office box. The order will be delivered to the address indicated at the time of the order or notified later. If the item is available in storage, the expected delivery date is determined by all of the following 2
1. The shipping time (24 to 48 hours): Verification of reliability of the information provided when the account balance (see Article 8, § Understand) + preparation + order management / the neck / i by the carrier
2. the time of delivery of the package by the carrier chosen by the Customers. The deadline for delivery of your order will be communicated to customers.Where delivery is delayed for more than 7 days prior to the date, customers will have the option to cancel the order by registered letter with return receipt.
ArteCotto Ltd will undertake to refund to customers within 30 days of expenses incurred. ArteCotto Ltd. offers you various delivery methods: For more information, please see "Shipping Methods". Need to know Artecotto Ltd. pays special attention to on-time delivery communicated. In case of non receipt of the order in due time, Artecotto Ltd. will open an investigation against the carrier which can take several days (eg. 21 for the Post, 15 days for UPS). In any circumstance, if the delivery exceed seven (7) working days, the expected delivery date, and this not because of force majeure, the Customer may cancel the order by registered letter with return receipt and will be repaid within a maximum of thirty (30) days. Upon receipt of the order, ArteCotto Ltd. advises customers to verify that the products comply with the order, and indicate if they are damaged, the anomalies on the delivery form and countersigned as reserves manuscript.
Upon receipt of the order, Arte Cotto srl advises customers to verify that the products delivered comply with the order, and to indicate, if they are damaged, any anomalies on the delivery form as reserves and handwritten countersigned. The goods travel at risk and danger of that, we assume all the responsibilities of the trip, any claims should be made directly to the courier who carries out transportation.
7. Right of withdrawal
The customer has the right to terminate its contract with, without penalty and without giving a reason within ten days (10) days from the receipt of the products purchased on our site.Must return the products contained in their original packaging Cooked Art Ltd. to be received within thirty (30) working days run from when you received the goods. The only expenses you will incur are those to return products purchased. The right of withdrawal applies only to goods intact at the time of return and can not be exercised for those products which, by their nature, can not be returned or are liable to change or deteriorate rapidly. If the withdrawal right is exercised in the manner and time allowed, shall refund the amounts paid for the purchase of goods, excluding shipping charges for delivery of products purchased. return, in addition to the sums paid for the purchase of products, shipping charges for delivery of products purchased, only if the return of products takes place for reasons attributable to, as in the case where products do not possess the essential characteristics promises to be defective in manufacture or there were errors in the delivery. Amounts already paid will be reimbursed in the shortest possible time and in any event within thirty (30) days from the date on which it is became aware of your right to cancel the contract. Will activate the refund procedure, once we verify the correct execution of the terms and conditions stated above. If the procedures and terms for the exercise of withdrawal rights are not respected, will not be entitled to reimbursement of sums already paid to, but you can get back at your expense, in the state in which the products were returned to
Otherwise, will keep the products in addition to sums already paid for their purchase. The withdrawal must be communicated by telegram or fax (+ 39 09331962383) or by e-mail, as long as confirmed by registered letter. Within 48 hours after sending the telegram or fax or e-mail. Such notice shall specify the order of reference, the intention to withdraw from the purchase and the product or products for which it intends to exercise its right of withdrawal and it must be accompanied by a copy of the documentation received with the order. Time and manner for refundingAfter returning products, shall check the conformity of the same terms and conditions indicated. In the event that the checks are successfully concluded, will send you, via e-mail, confirming the acceptance of returned products. Whatever the mode of payment, repayment is activated by within thirty (30) days from the date on which it is became aware of your right of cancellation after verification of proper implementation and acceptance of the same of returned products. If there is a correspondence between the recipient of the products indicated in the order form and who made the payment amount due for their purchase, the refund of amounts paid in the event of exercise of the right of withdrawal, will be performed by, in any case, against those who made the payment. The value date of the crediting of the charge is the same and therefore do not will suffer no loss in terms of bank interest.PrivacyYou can obtain information on the processing of your personal information by consulting the Customer Service area and reading our Privacy Policy. For further information on our Privacy Policy you can contact the Contact page or department for privacy
Arte Cotto srl
Via Palo, 18
95041 Caltagirone (CT) Italy
Applicable law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 22 May 1999, No 185 on contract at a distance and by Legislative Decree 9 April 2003, No 70 on certain aspects of electronic commerce. In case of disputes between and end users, rising from the General Conditions of Sale, guarantees, as of now, the full agreement and acceptance of the conciliation service RisolviOnline. RisolviOnline is an independent institution, provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, which allows to reach a satisfactory agreement, with the help of a competent and neutral conciliator, in a friendly and safe on the Internet. For more information on RisolviOnline rules or to submit a request for access to conciliation. The place of jurisdiction for disputes not settled by service RisolviOnline, is the court of Caltagirone (Italy).
Edit and updateThe General Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new Terms of Use will be effective from the date of publication on the site.
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